Samsung — Defective Picture Tube.

Address:

Kamrup Metropolitan, Assam

Dated: Guwahati, the 12th day of September, 2015 I bought a Samsung 40’’ LED TV of Model No-WA40F5000, Serial No-24223ZEDA02261K on 23rd November, 2013 from Bharali Brothers Private Limited, Chandmari, Guwahati. Since June, 2015 I started noticing deterioration in the quality of picture in the upper portion of the viewing screen. The picture in the upper portion of the screen appeared to be slightly dark than the rest portion of the screen. On my lodging a complaint, a claim No.[protected] dated 11.07.2015 was registered and consequently, a technician named Shankar De from Samsung Service Centre (BIR Electronics Pvt. Ltd., Ground Floor, Bora Service Petrol Pump Building, G.S. Road, Guwahati) paid a visit and examined the T.V. set for which he charged an amount of Rs.1140/- (Rupees One Thousand One Hundred Forty). According to this technician, the defect was in the picture tube for which he gave the assessment of approximately Rs.25000/- (Rupees Twenty Five Thousand). Having spent Rs.53, 900/- (Rupees Fifty Three Thousand & Nine Hundred) for a T.V. set only one and half year ago, spending another Rs.25000/- (Rupees Twenty Five Thousand) for a picture tube appeared unreasonable. Samsung calls itself market leader in manufacturing of picture tubes. Even otherwise picture tube is not expected to develop defects in so short a period. I contacted Branch Office of Samsung at Ulubari, Guwahati. The behavior of the staff over there was deplorable. No one was willing to talk and guide on this matter. The security guards present in the office seemed to be under instruction to prevent customers from meeting the Samsung staff. The Branch Manager appeared to be a VVIP, who accordingly to staff, was either out of station or attending some kind of conference. There was one gentleman among the staff, who gave his name as Mr. Saibal Majumdar (Mobile No:[protected]). He was diplomatic and courteous and took the relevant papers from me with a promise to do something. The days passed by. Whenever I made phone calls to Mr. Majumdar, he assured that the case is being processed. Now Mr. Majumdar has also stopped responding to the calls. It is not that I wanted picture tube free of cost. I was willing to pay for the same but I expected a reasonable discount considering the fact that the picture tube became defective within a short period of time. I am hugely disappointed by the treatment meted out to me. Samsung staff does not have customer friendly approach. If this is how Samsung treats its customers it cannot be expected to remain market leader for long. I have now decided to take recourse to legal action. My notice will follow soon. Particulars of the Complainant Pavan Kumar Tiwari, Senior Advocate, Gauhati High Court, Guwahati. Residence Add: House No:1, Government Press Road, Bamunimaidan, Guwahati-781021. Phone/Mobile: [protected]; [protected];[protected].