[Resolved] Samsung — Defective product received | |
Hi! I ordered Samsung Galaxy Tab S7+ from Samsung E Shop on 24th Feb and got it delivered on 26th Feb. I have Green tint issue on the tablet as samsung have this issue since the launch of the tablet. In green tint issue, when I lower the brightness, then the grey objects appear to be green. But, samsung doesn't take any action to fix these issues and doubled their promotion of the tab with some offers. I went to the service center, then the first service centre don't know "What is Green Tint Issue?" They didn't understand the problem. After that, I lodged complaint against them and went to the another service center. They checked and got the issue correctly. But, they said that "This is not a issue. It's a feature". My friend have same tablet and he don't have such kind of issue. So, they denied my claim and said if we will replace the product, samsung would charge fine on them. I also lodged complaint on customer care but, they only want me to visit the service center and check the device again and again, so that the DOA period will over and, then they will free from the issue. So, I request you to please help me to get my money back. This is the common problem in almost all the panels of the tablet and latest smartphones of Samsung. I am attaching some pics of the issue. Kindly help me.
Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Mar 07, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
Add a Comment | |
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment