Samsung — Defective Samsung Galaxy Note Edge

Address:

Mumbai City, Maharashtra

I purchased a Samsung Galaxy Note Edge Smartphone from Croma, Mumbai dated: 07/01/2015. The phone purchased by me showed a pixelated glowing spot on the screen continuously for a few days and on 15/01/2015. I intimated your service center that I was out of town (international travel. I have my visa and boarding pass should you require evidence of travel) and would reach Bombay and speak with them. On return, I called the service center again on 26th Feb and requested an Engineer to diagnose the problem. I was told there is a screen problem and it would need to be replaced. He has picked up my device on 28th Feb and was supposed to return it on 1st March. My phone was worked on in your HCL services, Vile Parle Service Center, Mumbai where your Engineer had delivered it. They said it will take 2-3 days more for repair. He returned it yesterday, on 3/3/15 but there are several other issues with the phone now : 1. Screen is very sub-standard. Does not seem like an original Samsung screen. 2. There is a gap between the screen and the frame 3. The edge functions do not work 4. When the night clock feature of the edge is turned on the whole screen glows I am greatly disappointed with the attitude of the service centre officials. I requested for a replacement of my phone since it was found to be defective within 7 days of purchase but they refused to help me in this matter. I require a replacement for the defective smart phone sold to me. A repaired piece is absolutely unacceptable. I gave Samsung one chance by bending down and was willing to accept the repaired device but the workmanship on this phone is just unacceptable. After purchasing the best smart phone your company manufactures, and spending so much on it, the last thing I want to see is a defective piece. I do wish to bring to your notice that I am addressing this letter to you formally lodging my complaint with a request for a free replacement of my defective Samsung Galaxy Note Edge smart phone. I would appreciate you immediate response in the matter. I am facing a lot of inconveniences without my mobile phone. Hope you understand.