Samsung — Defective Tv delivered 4k UHD

Karthikeyanmoh

Apr 24, 2023

Address:

chennai

A defective product delivered and from day 2 the issue getting floated, and we started to report with the customer support team.

They have visited nearly 5 time and took almost 30 to 20 photo and the issue, which has been reported. But still they are not able to accesses and even the guys, who come to our home are not technician trained as the central team is not happy with the guy who comes to our home.

It is almost 24 days, still the technical team is taking the evidence of the defective, which are raised.

The customer support is clearly a no go for a customer, who worry about the reliability of the product, I did have high hope but it is literally equal to what we buy in small shop.

I have lot of Samsung but did not have any issue, but this one had a issue and shown the true face of the customer support and after sale of the product, which is literally no - no . I will soon move from all the Samsung product i have to other products

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Comments

Karthikeyanmoh

Apr 28, 2023

Good Evening, As discussed on call today, it was communicated to me that the evidence, which was taken for a second time [ Samsung technician - xxxx], is not good as it was taken in a dark background as per customer requested . But to our knowledge, we asked him to take all possible ways, with light on and off for both video and photo. Hence we don't know why? you are saying again that you did not get proper evidence. It is a clear issue between your Samsung technical team. I don't know what more support to be provided by a customer for this, if it helps I can carry the TV to your office directly that the max as a customer i can do to get the TV inspected

I did reach xxxxx, who took the proof. He clearly said he took all the possible ways and shared it with his management. So it is clear an internal issue within your team. So I cannot help out here. I suggest you come to the conference once they visit my home and ask them to send the video and picture directly to you from my home, once you are satisfied then, he can leave.This will clear the issue of gathering the evidence, then going in loops between your team and me, which will avoid, unnecessary wastage of our precious time in this.

Karthikeyanmoh

May 2, 2023

File case in National Consumer Helpline, as not getting any resolution for my issue

Karthikeyanmoh

May 11, 2023

It is almost 40 days now, raised in all levels but the response are dead slow, as they think if they delay the customer will fed up and move ahead.

Wow wat a great policy Samsung's have.