Samsung — Defective TV sold by Samsung

First Name :. Deepak
Last Name : Kumar

Email Id :[protected]@hotmail.com
Contact Number :[protected]
Request type : old Product Installation, Service engineer visit request, Technical advice require, etc
Product Model Number :UA58TU7200KXXL
Product Serial number :0B3536TNA00320F
Address : GOMTINAGAR LUCKNOW
PLZ retrieve the history of my complaint.
My tv was in warranty, panel got defective twice in 1 year.
Company refused to repair it and asked to return the Tv instead and offered to return the money.
I paid return handling charges of Rs 897 on 15th Dec, vide receipt No 13180.
Since then I have been contacting your Lucknow office and toll free No repeatedly but in vain.
Now plz tell me if going to consumer forum is the only way out or y ou will solve my problem

Regards
Deepak
[protected]