Samsung — Defective washing machine not replace by co.

I ordered samsung ecobubble 8 kg washing machine from samsung official app on 11 jan which is delivered on 13 of jan after installation i use the washing machine and found that my clothes are damaged during cleansing in washing machine i registred a complain many times but 2 times engineer visit and they approved that this washing machine is defective but there is no resolve provided by co they are only wasting my time till today that 31 of jan kindly requested forum help me to figure out from this problem