Samsung — Deficiency in service | |||||
The samsung Galaxy smart phone model no.C9pro SM-C 9000 64 GB imported (the same model is also available with samsung india) requires servicing in that the under noted spare parts are required to be replaced to carry out the repair 1. PBA GH 8212975A 2. SUB PBA GH 9610408A 3. BATTERY GH4304742A 4. TAPE GH0213682A We have contacted the companies authorized customer service centre at Habibulla Road, T'nagar, Chennai. I was informed that the spare parts are not available at this point in time and asked us to get in touch with customer care India. Since then we have been liaising with various customer care executives namely Mr. Abhishek Jaspreet Singh Service head india Mr. Ronak Mr. Sourab Various counsellors of samsung india All of them have vague replies saying that the service centre at Habibulla road t'nagar will get in touch with us to resolve the issue. We lost all hope and understood that they are dilly dalaying and are not showing any interest in getting the costly smart phone repaired. We cannot understand why an international company should find it difficult to get spare parts from their warehouse. We were prepared to bear the cost of spares. Nevertheless the company is unhelpful in getting the phone serviced. They are also not giving out a time frame to get the issue resolved. We need your help to take up the issue and get it resolved. Thanking you Was this information helpful? | |||||
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Samsung India customer support has been notified about the posted complaint. Verified Support Apr 25, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
 4 Comments | |||||
Comments
mobile no. [protected]
email [protected]@yahoo.co.in
No I'd furnished by customer care habibulla road tnagar.
Land line no.[protected]
email [protected]@yahoo.co.in
No I'd furnished by customer care habibulla road tnagar.
Land line no.[protected]
Samsung india grossly ignores a response to the complaint made despite repeated reminders.
Do they intend to say we have to proceed the issue legally to obtain pecuniary damages from samsung for refusing to service the phone?
We are at a loss to understand why an MNC which makes huge profits in india and remits abroad can be allowed with such an attitude
Do they intend to say we have to proceed the issue legally to obtain pecuniary damages from samsung for refusing to service the phone?
We are at a loss to understand why an MNC which makes huge profits in india and remits abroad can be allowed with such an attitude
Please totally ignore Samsung products as they don't show any respect for the complaints made requesting servicing.
They turn a blind eye for the complaints about the quality of their products as the consumer goods goes for a six within a short period time of purchase.
They have least respect for consumers who make complaints and ignore giving a written answers in refusing to handle servicing.
Therefore it is recommended generally to move out to other brands of their competitors who take care in the quality of their products close to their heart and also helping and showing respect for consumers instead of ignoring them.
They also don't care in giving any written answers to the complainants for obvious reasons
They turn a blind eye for the complaints about the quality of their products as the consumer goods goes for a six within a short period time of purchase.
They have least respect for consumers who make complaints and ignore giving a written answers in refusing to handle servicing.
Therefore it is recommended generally to move out to other brands of their competitors who take care in the quality of their products close to their heart and also helping and showing respect for consumers instead of ignoring them.
They also don't care in giving any written answers to the complainants for obvious reasons
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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EMAIL : [protected]@yahoo.co.in
No ID had been provided by customer care at Habibulla Road, T nagar chennai.
IF customer care dont want to help in servicing their own brand we will be moving out of samsung brand of all appliances for ever as we will be losing our confidence from samsug to other competitors for sure.