Samsung — Delay in repairing/ replacing defective parts

Address:

Ahmednagar, Maharashtra

The TV is now out of Warranty period. It was non-functionary after we came back from out station. The complaint was launched to Dealer (Bapat Electronics, Dharampeth, Nagpur) and they arranged for authorised service point as "Chanakya Enterprises". When the service engineer came, he checked for two minutes and told that PCB to be removed. On 18th June he booked the order for replacement. On 21st June he came with PCB which was again defective. He again placed order which arrived on 7th July. When he checked he found that PCB is OK and said the Job Key is defective. He ordered for the same but till date there is no arrival of the same. Shame that such a prestigious company has such a bad service providers. Other TV products like LG or Sony officials are very prompt. Iam sorry to say that the SERVING PATTERN & the service engineers are below par. God knows next time he may come with the conclusions that some other part is defective or may be the "Remote control" is defective. PLEASE TAKE THIS COMPLAINT IN HEALTHY SPIRIT