[Resolved] Samsung — Deliver defective product

[Resolved] Samsung — Deliver defective product

M Mangesh saosakade

Respected sir/ madem, My name is mangesh sadhuji saosakade from nashik i brought Rt34t4632nv top mount freezer with curd maestro™ 314lfrom new comfort dealer in dattat mandir chowk nashik road state maharashtra dealer mobile no. [protected]. Dealer deliver me defective piece on date[protected] and samsung engineer came to my home for demo and he saw that the curd box not connected and all wiring of courd box was not connected properly to socket and due to not connected of curd box to freez display also not workeing properly then he told me to replace the product from dealer and next day two engineer from samsung came to my home and they also told me that the product was replaced from dealer and also call from samsung center regarding replacing of refrigerator but when i contacted to dealer and told him that samsung told me to repalce that product from dealer but the dealer said to me not replace hole regigirator we replaced only curd box in to freez and min 10 days for changing curd box after change the curd box refrigerator will work normaly but i told him if curd box replaced and refrigerator also not work properly and i create another issue then where i go who is responsible for that and then i asked to dealer for refund my money then he refuse to refund my money and said my worked only to delivered the product not repalce and refund and said contact with samsung told him samsung executive also said me to replace freez but he can't agree to replace and refuese all regarding replacing issue and spoke rudely like my call not receiving not to give proper ans also talking not well so please tell me that where i go for solve my problem. My frustration level is growing very high level and mentaly harrsed becoz of this issue and i dont know where i go for my resolve issue, dealer not properly answered and samsung told that replaced from dealer and i uploaded the video captured by samsung executive who came for demo. So i request to u please take immediate action on my request and resolve my issuue as soon possible Thanking you Regards Mangesh saosakade [protected] +1 videos Was this information helpful? No (0) Yes (0)
Jun 29, 2020 Complaint marked as Resolved Dealer bol raha ki replacement karne ki liye 1 se 2 mahine lagrange aur mai itne din nahi ruk sakta maine paise diye hai aur muje mera product abhi tak nahi mila chalu karke. Freez na hone ke karan mere ghar mai roj bohot problem ho rahi hai sabji kharab hona sudh kharab hona in sari pareshani ya muje ho rahe aur mentaly harrassed ho raha hai aur samsung wale bol rahe ki aap delaer se baat karlo . Ab muje nahi samj aaraha hai ki mai javu kaha pe ek tonite paise kharch karke muje he ghuma hi ja raha hai aur proper ans nahi mil raha hai . Aur mai paise deke itne din kyu ruku mere thodi galti hai product defective hai to mai to delaer ko bologna aur dealer bol raha rukna padenga air mujmai abhi patience nahi hai. Delere bol raha hai wo jo defective piece hai wo change karke deta par 10 din rukna padenga . Mai ruk nahi sakta aur rukna padenga to muje dusra dusra solution chaheye jab tak defective peice replace nahi hota . Samsung India customer support has been notified about the posted complaint. Verified Support Jul 02, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd
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