[Resolved] Samsung — delivered defective microwave oven

Sunith Kumar Bandi

Address:

Samsung India

I purchased microwave oven on 31st may 2020 in samsung website in a summer fest offer through hdfc credit card offer.

On 9th june samsung demo and installation engineer came and he found that glass in the door has broken. Raised a complaint.

Till now, no response from samsung. Almost 3months completed. No response from india head, and ceo also.

1. Reverse pickup is not yet done.
2. No confirmation in replacement/refund.
3. Till now i have paid 3 emis and 4th is coming in the next month. No confirmation on whether i should cancel or continue paying.
4. On 24th august i got a call from abm corporation, they told me that they got to know about this issue on 24th of august only. That is after 3 months the complaint has raised.
5. I need compensation for the loss.

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Aug 5, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 30, 2020

Updated by Sunith Kumar Bandi Model: MC28M6036CC

Verified Support

Sep 02, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd