[Resolved] Samsung — Delivered faulty product which is not functioning

[Resolved] Samsung — Delivered faulty product which is not functioning

S sivakumarm14 from Mumbai, Maharashtra

I purchased a Samsung refrigerator with model number RT28T3922R8/HL on 23/03/2021 on Samsung website. But I received a damaged product. Which is not functioning properly, so I raised a service request([protected]) also technician came and checked and said that the product in not working properly. So I decided to Refund my money or replace product. They have accepted to refund my money .I didn't get reply from any of them until today. Daily I am calling service center team they are telling you will get a call today each and every time, but I have not got any calls as such. I was fully disappointed with There service. Please take an action immediately as it is urgent. The purchase invoice is attached for your reference. Regards, Sivakumar Reddy [protected] Was this information helpful? No (0) Yes (0)
Apr 27, 2022 Complaint marked as Resolved Finally amount is refunded Samsung India customer support has been notified about the posted complaint. Verified Support Apr 29, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd May 04, 2021 Updated by sivakumarm14 I haven't get any Reply from the Service team as of now. May 05, 2021 Updated by sivakumarm14 No update As of now May 07, 2021 Updated by sivakumarm14 I haven't received any call from Samsung no response from there end . Service request: [protected]
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