[Resolved]  Samsung — Delivery delay of TV item: Almost a month

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SEC 82, GURUGRAM

Purchase a Samsung TV online through Samsung online shop dated 19th June, order ##[protected]. On 25th June, got mail notification from Samsung that I have cancelled my order, however I have not cancelled the order my end. When contact with Samsung Customer care got to know as Item ordered was not there in stock, they cancelled my order. Mailed them how they can canceled the order after 6 days from their end. They must have communicated me the reason prior the cancellation and should have taken my view incase un availability of model ideally they should have upgraded me to next available model similar to same amount or asked my view for next available model.
After discussing almost 30 minutes, they asked me to raise new order and assured me that on priority they will deliver this item in next 3 days on new order#[protected] dated 25 June.
Now even today as on 7th July, this item has not been delivered and on calling Samsung care, got update that expected date of delivery of this item is 14 July.

WHAT A SERVICE BY SAMSUNG INDIA. TAKING 24 DAYS TO DELIVER A TV PURCHASED ONLINE EVEN AFTER MAKING PAYMENT