Samsung — Denial to rectify issue created by them

Address:

Koparkhairne Navi mumbai 400709

I am using S20+ for past couple of months suddenly after the July 2022 update green lines started showing on my phone screen i went to the service center and they were busy asking several questions about the phone they were aware that this issue has been created by an update rolled out by samsung its disappointing they said my back cover isnt in a proper condition the phone has been used for a while and will have ware and tear but they are clearly ignoring their responsibility of taking the owner ship of their mistake and putting the blame on me i have been a loyal customer of samsung i own their fridge, tv, owen, 2 phones its really heart breaking when you trust a brand and this is what you get in exchange the Green line issue hasnt been created by me it was due to the faulty update by samsung.