Samsung — Denied replace/repair refrigerator part under warranty

I have purchased a refrigerator on 30/06/2017 Model no. RR22K272ZS8, now what happens is some leakage starts in my freezer due to a hole in the freezer, so I switched off the refrigerator and call the service centre on 10/12/21 and book an appointment for 11/12/21 at 11:00 am but nobody came on that day even I messaged them on WhatsApp also than I has to replace the freezer by myself due to the emergency o[censored]se but when I replace the freezer box then I know that actual problem is in the compressor so I called again on customer care no. and then they sent me a so-called engineer (his name is Pradeep Kumar) on 13/12/21 and he came to my home and just by looking at the refrigerator he said that compressor should change then I said ok change it, it is under warranty, then he clicks photos of the compressor and invoice and then asks me for service charge then I told him that you haven't service yet then why you ask me for service charge, do replace the compressor then I will pay for for that then he left then his boss Satish Kumar(Owner of Samridhi Enterprises) call me and told me that you tampered the refrigerator and compressor cant be replaced under warranty then I said him that I am not asking for replacing the refrigerator I am asking for replace the compressor because it is under 10-year warranty that i even didnt touch the refrigrator and his boss denied and said if give us 300rs than we can replace the compressor, I said first your replace than I will pay but he denied and Worst part is that when I told him that I'll file a complaint against this attitude then guy responded "DO WHATEVER YOU WANT TO DO" and "YOU CAN COMPLAINT WHERE EVER YOU WANT DO"

This reckless behaviour is utterly wrong and completely unacceptable. This type of service Samsung provides to its customer. Such a worst service you offer to your customer.

It's been 11 days of discussions and tons of calls and mail and still now resolution provided by them.

Please look into this and let me know the status upon this.