Samsung — Denying to repair Mobile phone under warranty

Address:

mawana MEERUT

My Sel[censored]VESH SAIFI, last Diwali i bought a NEW SAMSUNG Mobile Phone, That is M31 from Amzazon india . As i had been facing Display issue with same samsung mobile phone. The issue was that one day while my phone was connected to charger & was being charged, at that time, its display suddenly got disappeared. SInce my phone was in its origianl Warranty, i went to Samsung Customer Centre At Garh Road, Meerut, 250001 . (UTTAR PRADESH) . As i approched the repairing officer at counter, He took my phone & and examine the same for few second, & i requested to repair the same mobile phone to him, he thought for few second then he reply to me that your mobile phone could not repair for free even my mobile is under warranty he said you have to pay 5500 RS for the same . HE excused that your"s phone could not repair for free since it is demage, I insisted that if it is demage, then show me from where it is demage, He pointed at the Screen and said that it is Demage internally . it was not visible to me.