Samsung — Did Multiple follow-up yet Samsung failed to provide First AC service, under warranty period

Hello,

I am a Sumsung die -hard fan and bought TV, Fridge, Mobile & AC from Samsung. I am terribly shocked to see bleeding situation of Samsung's after sales customer service.
I wanted to have my first under warranty service and tried to register a service ticket on 19th March 22 with Samsung Whatsapp but did not get the ticket number and the agent was surely wasting time as I shared invoices, serial number, etc. but he was not in a mood of helping me and wrote some pre-typed chat lines.

Then I called Customer care of Samsung on 20th March 22 and got a service ticket number : "[protected]" and thereon my nightmare and worst customer service experience started. Samsung engineer never come to my house and today is 27th March 22 and I have repeatedly called Samsung Customer care and all I got is assurance of call back which never came.

I also asked several times to Customer care rep to transfer me to sup but they never gave me one and no call back received.

I also told them if you can not arrange a engineer, let me know I can call Urban Clap guy as you failed to meet your basic customer agreement under warranty terms.

I have wasted my offs and I have lost my faith in Samsung and will never ever recommend Samsung to anyone.

Not sue if this email with ever go for my support, but writing it in anticipation that I will be given my customer rights.