Samsung — Director Mr Saurav Katyal Asked for Bribe

This is to notify that i purchased a samsung AC 2 Tons from Samsung Store in Croma, Gurgaon during there festive sale going on in Dusshera. i was committed for a cash back of Rs.8000 if i will use my icici credit card. after purchase even after 28 days no cashback was received so i spoke my bank. they told me that this cashback never came. i spoke to samsung in chroma store and they gave me the number of Mr Saurav Katyal of Gurgaon. when i spoke to Mr Saurav Katyal, he upfront told me that i have to give him half of the amount of this cashback which is Rs.4000 and then only he will authorised and recommend my cashback. its a clear case of bribe that he is asking for. is this the way samsung in india work that all of there managers are asking for bribe and exploit the end users?