Samsung — Display

Address:

Mumbai City, Maharashtra

Samsung, How would you feel if you pay a lot of money to buy a Samsung TV which last for only an year and then you have to pay more than half the amount to get that repaired. The product gets repaired you don't get the Warranty on it and then again the next year the same thing happens and then you have to pay again the half the amount of the product. Exactly this is the case with me. I had bought the Samsung LCD TV considering the fact that this is the best brand in TV manufacturing but it last for 11 months and then started getting color lines on the display. Samsung quoted me 18000 Rs to get it repaired but I was lucky enough that the TV was repaired since it was under warranty after struggling for about 2 months. I paid the bare minimum labor charges which was still around 2000 and got the TV fixed. But the problem doesn't ends here. After 1 year again the same thing happened, the same exact issue and now Samsung wants me to pay 18000. What is the guaranty that after paying the amount it will still work, We pay lots of money to buy a nice product assuming that it will last for a longer time but that doesn't happen. Samsung is a brand name I don't expect the products to die within an year. Now Samsung wants me to pay 18000 for the product to be repaired which is half the amount of the product. I am not even getting Warranty on the replaced product. I escalated this to Samsung CEO and got the response that if I agree to pay 18000 they will replace the entire panel and give me 1 yr warranty, but exactly that's my point is, it works well for 1 yr and then die. I am not happy with Samsung product and will not recommend this to anyone in future. Complaint number is:- [protected] Alok