Samsung — Display problem in Samsung Galaxy F 41 Mobile purchased on 24th October, 2020.

Address:Block No. 14, Qrt. No. 95, CPWD Colony, Seminary Hiils, Nagpur-440 006.

I, Satish Eknath Khot, having Mobile No. [protected] had purchased a Samsung galaxy F 41 mobile directly from Samsung Store on 24th October, 2020 delivered by Bluedart Courier Services to me after some 2-3 days. Yesterday all of a sudden some red and purple colours have spread on Display and the spread is increasing. I personally contacted the Authorized Samsung Service Centre at SPECTRUM SERVICES at Dharampeth Tower, 1st floor, Dharampeth, Nagpur-440 010 today in the morning but the Service Centre attendant/technician told me that the problem of DISPLAY dies not cover under WARRANTY and hence I have to pay for it. The technician told me that estimated expenses will be around Rs. 4, 700/- even though my mobile is under warranty i.e. purchased on 24th October, 2020. Even the technician demanded Rs. 177/- towards Estimate Report which I did not take. Kindly arrange to repair my mobile through the Samsung Service Centre at the earliest.
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Samsung India customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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