Samsung — DOA Issue

Address: New Delhi, Delhi

Hi, I pre-booked the GS6 and bought it on the 10th of April 2015 from Shree Sai Kripa Mobile Shoppee (Samsung Cafe) based out of Indore, MP. After a couple of days, I found out that the screen had some insane amount of pink tint at the bottom and the color temperature of the upper part was different than lower. Upon inspection, the service adviser in Delhi (Rameshwar Traders, Pitampura) issued a DOA certificate and asked me to send the handset back to Indore and to collect a new handset. Though it was a pain to send back the handset back to Indore, 860 kms away, I managed to co-ordinate with the dealer and arranged a delivery to Indore. The real abuse of choosing a samsung handset has just begun. Upon inspection, the dealer was denied a new handset against the DOA handset since there were only 2 hologram stickers attached to the box and in return, the dealer denied me a new handset. I made multiple calls to the dealer and the service advisers at Rameshwar Traders in Delhi to see if this issue can be resolved over the phone, but to further add to the frustration, a final call was made by Rameshwar Traders to recall the handset back to Delhi to re-seal it and send it back to Indore. Now, who's gonna bare the pain to travel approx 1700 kms to bring back the handset to Delhi and again 1700kms to deliver it back to Indore and travel back home? Was I a fool to invest 50k in a samsung device and bare all this frustration just because samsung has this hideous policy to exchanging the handset from a place where it was originally bought? Whats the use of your ridicules all India warranty? Ideally, I should have been offered a new handset here in Delhi itself and if I was aware of these atrocious policy before hand, I would have never invested my hard earned 50k in a samsung phone. I now realize why Apple is considered the best when it comes to customer service. I have bought nothing but a box of frustration from Samsung. If you really care about your customers one bit, get my handset replaced from Delhi itself and save me the pain of taking it back to Indore. If not, I will loose my faith in your company and will look for legal options to resolve this issue. Pics attached of phone showing pink tint at the bottom and DOA pack. Sumit.