Samsung India Complaints & Reviews

Dear Sir Your Service center is cheat with me and with all Customer . and there is no fix charge for repairing . he told me that My problem charge is Rs. 2500/- but when i spoke to customer care number then they said the repairing charges will be only rs 1600. and there is no transportation charges . But HCL Services center told me that i have to pay 100/- for Transportion charges compulsory Harish Mittal

Dear sir, I purchased a microwave on dated 25th mar 2015 but still I dont get demo & not installed my microwave. I called several times to customer care of samsung but they only give excuse & said engineer visited or some time said call not connected, I am very frusteted from samsung services.If engineer visited than he should be produced bill copy to me but he didnot because they did false reporting for visiting. my refrence no. is [protected]. Kindly requesting you to do helpful. regards... Keshav narayan rai mob-[protected]

SIR, I AM A RESIDENT OF INDIA, PUNJAB, JALANDHAR . I BOUGHT THE SAMSUNGH 528 LITRES REFRIGERATOR ON 4TH MAY 2014, ITS NOT BEEN A YEAR SINCE WE BOUGHT IT AND THE PRODUCT HAS FAILED POORELY . I SEARCHED IT ON THE WEB ABOUT IT SEARCHED ON THE TOP SITES LIKE AMAZON.IN FLIPKART.IN AND OTHER TOPSHOPPING SITES IT WAS NOT AVAILABLE THER TOO. I BOUGHT IT FROM YOUR DEALER IN JALANDHAR JJ ARCADE JALANDHAR NEW JAWAHAR NAGAR AND I AM VERY DISAPPOINTED .I WANT REFUND ASAP OR NEED A NEW PRODUCT OF HIGH QUALITY I DONT KNOW WHAT YOU SHOULD DO BUT FIX THIS ASAP. THE SERIAL NUMBER IS OAXH4DBF200232B . IT IS MY SINCERE REQUEST TO PLEASE FIX IT OR I CAN ALSO DO IT THE OTHER BAD WAY .

Hi I got Samsung Galaxy S4 45 days before. But After Updating OS its giving so many Problems there are so many crashes, Its hang so many times. Even a single application is not able to run perfectly. I don't know what's wrong with this. It's get switch on and off automatically 2-3 times in a day. I am really fed up due to this, So please fix this problem or replace my phone as soon as possible. I am looking for a positive feedback by Samsung.

I had bought a Samsung Galaxy note 4 on jan19' 2015. The phone had some software issues so I visited the service center on 21st jan and they did software installation. The same issues occured again and again for 3-4 times and the software installation was done. I was not happy with the solution provided to me, So I sent a mail to the CEO's office in which I told them about the service being provided to me and the faults. They called me up and got the phone picked up, not a proper solution was provided to me. I repeatedly sent mails to the CEO's Office and got calls and the phone was picked up from my phone for like 3-4 times. In march, my phone was kept for around 10-15 days and the issues were as follows: 1. the back cover was making noises on being pressed. 2. the phone's camera was not working well 3. the s-pen was loose. 4. software had issues of various applications being stopped on their own and error messages due to them. I received calls in that period from an escalation team and i explained them very well about the issues. Also, I told them about a new issue with the front camera about the warp images. They later on called me up and told me that the issue was fixed. I received my phone after 10-15 days at 28th march evening, the phone was in dead condition, So I charged the phone and started checking my phone the next morning, Then the back cover was little out of shape as if something was filled into the back cover. Also, the camera issue was not resolved. I then called the service center again and they asked me to wait and kept delaying the pick up. THE PROOF OF THE FRONT CAMERA HAS BEEN ATTACHED. I then sent some mails to CEO's desk and the phone was picked up by then from service center end on 30th march. I had by then stopped receiving calls from the CEO's desk too. NO JOBSHEET WAS PROVIDED TO ME as according to the service center they picked up the phone as a courtesy for me. IT'S BEEN SINCE THEN AND THE PRESENT DAY NO ACTION HAS BEEN TAKEN AND THE PHONE IS STILL WITH THE SERVICE CENTER AND THEY SAY THEY ARE WAITING FOR A PRODUCT SPECIALIST'S VISIT AND TELL ME TO WAIT FOR 2 MORE DAYS EVERYTIME I CALL THEM. I THEREFORE ASK EVERYONE OUT HERE WHETHER THIS IS WHAT I PAID 57000 BUCKS FOR? WHAT SHOULD I DO NOW?

I have make a complain for repairing of television.The complain number is [protected] dated 11/04/2015, but till the day no engineer/technician contact with me.Therefore, you are requested to make an arrangement for repairing of my television. Regards, Manomohan Bhaumik. Mob-[protected], [protected]. email-manomohan.[protected]@gmail.com

Sir, I had a samsung mobile which is restarting frequently. i have gave the mobile for service to the Mr.G.Arun, Service Engineer, Authorised Samsung Service center(mobile), Devi Associates, Enock Building, Eliyas Church, Old Bus stand, Thuckalay. I have gave the mobile for service about 6 months earlier, but havent got it serviced While enquiring he is not giving any proper reply. So I request you to take necessary action on the above said Service Engineer.

Samsung hand set bought on 1-nov 2014 modle no H/S G -355 IMEI [protected] From Kothari Enterprises Mulund (W) Within 5days of the purchase of The said hand set I started Facing prob lems Like Running screen so I visted Customer care center at thane on 15-11-14 Complaint No [protected] early in the morning at 10.00 oclock the customer care officer said its a software issue so they told me that theywill upload new software. they did but after 1 month again handset had the same issue of running screen. since I was out of town I was not able to vist The same customer care center.So I decided to show the Hand set after I Reach mumbai. Then after few day I never faced the same problem . Than After One month I started Faceing the following issues 1) Running screen, 2)Diffculty in picking /Canceling the Incomming Calls and 3) when the mobile was locked, Apps would open automatically . So I visted The Same Customer Care Center on Started 11-Apr-2015 Co No : [protected], They Said to Keep, The phone With us And we will inform You after Verifying the hand Set. At round About At 2.00 O clock in the afternoon I was told that mother board has to be replaced and you can take your hand set by evening 4.00 O clock.When I got the Handset in the evening it was working and the Battery was low to 20 %. . When I Reached home in the night I Tried to Charge my Handset byt in vain it started flasing message that put samsung charger and Charge it. I was using the same samsing Charger which I received in the Handset Box. Now my phone is complete dead.i FEEL I HAVE BEEN CHEATED BY YOUR COMPANY BY GIVENING ME A DEFECTIVE HABD SET. THAN HOW A NEW HANDSET GIVES U PROBLEM WITHIN 5 DAYS OF PURCHASE. Kindly looK into the matter

sir i am having samsung mobile and touch of that mobile is not working . i am a resident of chandigarh. so please let me know about the touch pad of this mobile and with price details and from where i ll get it .. i m a resident of chandigarh . i asked from samsung stores but they are not providing me the touch pad so you please tell me from where i ll get that touch.

Hi, I have purchased a Samsung inverter ac on[protected] for rs 44490 with tata finance and got a worst experience in reliance digital chromepet chennai branch. they have given two defective ac's one with dent and another one with defect in indoor unit and they have took 10 days to replace the first ac to second ac and the new one also defect and not working.The technician are concentrating on selling ac outdoor unit stand and insulation tapes, the technician are careless handling the new ac. I want to cancel the tata capital finance and please take back the ac I am totally frustrated with your service. Customer Name : GAUTHEMRAJ I Contact # [protected] Model : Samsung Neo Series AR18JV5HATQNNA Inverter Split Air Conditioner, 1.5 Ton C#37000000 Dt:030415 S#8978 Txn#10 R#015 Thanks and Regards Gauthem Raj

I purchased I samsung washing machine from rampura phul . washing spinner rotate very slow as compare to other washing machine . i gave complaint 4 month ago .once a technician visited but he gave very non sense reason .so i didn't get solution till yet . samsung care service also ignoring me . i want strict action against company . my referance no is

I bought tab s 8.4 on 23.01.15.then I e-mail [protected]@arvatoindia.com with purchasing details on 03.3.15 for cover. I contact several time to customer care. But I still have not received any confirmation about cover. My complain number is [protected]. Plz solve it.

My complaint is simple: I am being FORCED to upgrade from Kitkat 4.4.4 to Lollipop 5.0 with a constant full screen reminder to install a software I had no control over its download. I will continue to ignore this request for install for the simple reason that I ran the install some two months ago, the result being the near destruction of my phone due to overheating. I wiped the phone and re-installed Kitkat. And now it's back like a bad case of herpes. This is a piss-poor business model, forcing a product on those who DON'T WANT IT! And if this IS your intent, then I will never again purchase another Samsung product and will actively dissuade everyone I meet/converse with on all platforms of communication and social media. Sincerely, An EXTREMELY dissatisfied customer, Scott McQuiggan [protected]@comcast.net

Hi, I am facing one issue that while using two sim card it doesn't show the roaming symbol while we are at Roaming. Steps i have taken. 1- Called Idea Care - they said it a phone's fault ( Verified it as it is showing Roaming on my s4 Mini) 2- Then i called Samsung Care they said it is a APN Related issue, and visit the idea showroom. 3- I visited idea showroom and they checked everything and finally said that it is a phone related issue. They can give the same in writing. 4- I have written an email to Samsung care, but no response. 5- Today i visited Ghaziabad service center and Meet the owner Mr. Vivek ( He was agreed with me) he asked to get the software update for the phone . 6- I did the same but the issue was not resolved. Then i came back and now waiting for your response. I am loosing my business because of this and don't want to visit any service center now..

My name is sandeep. I purchased a samsung refrigirator last monday on 6/05/2015 from chroma center. The fridge was delivered to me nextday . However the technician for installation from smasung who should have contacted me within 2 days, came on friday. The guy was not able to start the fridge and he advised its a defect piece and i should contact chroma center. when i contacted chroma, they advised me i should contact samsung. When i contacted samsung customer care, i was informed the issue is esclated and i will be contacted soon. Its been already 24 hours and nobobdy has contacted me. I have called several time bu no result. I want my money refunded and i don't want the fridge. Model number-RT39HDAGESL/2014. Name- Sandeep Number-[protected]

Above mentioned printer is not working for past 4 months. Chennai service agency returned it back after checking it for 3 months with a reason that "fusing unit full set" part is not available there.Please issue the above mentioned part as far as possible. My mobile number is [protected]

Hi Team, I had requested for Samsung AC Service on 5th April 2015(Sunday) and specifically requested for AC Servicing on 8th April 2015(Wednesday). My Request Number is "[protected]". Please find the list of concerns i had with your service which involve corrupt behavior of employees, inappropriate system update and unprofessional behavior. 1. Inappropriate system update and unprofessional behavior:- I requested for service on Wednesday and service engineer guy(Chander Prakash) called me on Monday(which is weird as i specifically asked customer care person that i am unavailable on Monday and Tuesday and asked for servicing on Wednesday, this info is stored in your DB and in call discussions), i told him i am unavailable, he replied back and told me that now you need to call again to get service and immediately my request got closed. I called back on Wednesday and again activated my request. [This is not a big issue for me, its just the beginning of Disaster] 2. Corrupt behavior of employees:- Date:- 9th April(Thursday):- As explained above i had called again and activated my request.Finally Chander Prakash came to my home(since i wasn't in my home, "working time for me") and communicated with my father. He told my father that our AC needs gas to be filled and he need to take it to service station to fill the gas which will cost us 2500, he made us bill of 693, 393 for service(which obviously not provided at the moment) + 300 transportation charge. He told my father they will reduce 700 later on from 2500 at the later stage as discount for us. So after hearing this offer my father gave him 693 amount and he provided bill for the same. Corrupt behavior of employees:- Date:- 10th April(Friday) Transport people came with some new service engineer, service engineer on arrival immediately told my father that there is issue with condenser also so it will cost him 8500(no sense of paying 8500 obviously, person can double the money and buy new one). My father sent the engineer back and told him why he should pay 8500 and why Chander Prakash(1st Service Engineer) didnt told us about the cost. That person had no answer. In night i had a call with customer care team once again and i asked them about why i have paid 700 rs in advance for nothing, they told me Chander Prakash told them that he wasn’t able to contact us and closed our request. The bill information was not updated in their system and customer care guy told me its a FRAUD Case(you can check in communication calls), so he escalated the issue. 3. Looping Issue(Situation struck and running in constant stringent loop):- On 11th April 2015, i got the message the request is closed again(wohooo). So for that i called Customer Care again(how many times i need to call you guys!!!). Customer Care Representative (Dheeraj):- I told him entire details again(fraud case + how many times i need to explain same issue again, why don't you guys store concern on your system). Dheeraj told me they have the bill now(obviously corrupt service engineer(Chander Prakash) will do something in other to save himself. Now Dheeraj told me why i said No to Transport people and charge of 693 is correct completely. I replied him why I have to pay the amount first and why Chander Prakash didn't had knowledge of condenser(the guy was giving us discounts man!!!). Then Dheeraj noted the complained again and opened my request. I asked him to keep me in escalations or anything but he told me its against company policies. I asked him to let me talk to his supervisor, he told me he is not in office(5 P.M IST, how someone goes home so early, again unprofessional behavior). Then the call ended after heated argument and after 10 mins my request again got closed. Now explain me what should i do next, customer service guys close my request after convincing me they have escalated the issue on call. So please suggest what next action i must take. I will never buy Samsung Product ever in my life after such horrible experience with Customer service for sure. Right now i just want my money back. Please look into such matters as there are lot of loop holes in your working systems/different department coordination. They (Service Engineers) are making money on their own by not reporting to company and when escalated they show the bill. Kindly look into the matter, don't destroy your brand value. On being a customer i will follow your same old process of calling on toll free number and will activate the request again :( Expecting response from this review. Vivek Khullar [protected]

I had Purchased a fridge on June 2014, model number RT50H5809Sl/2014 even after continuous complaints and your technician visit in our home for a complaint of our fridge we don't see any help from your end. The fridge has no cooling and past 3 months after continuous complaint and end number of calls and also as your technicians claim the fridge has NO COOLING no action is taken, If by next week I don't get an reply for replacement il have to go to consumer court. U can refer my mobile number [protected] to see the number or complaints registered.

My SAMSUNG refrigerator was faulty and a complaint was booked at the purchase shop on 6.4.2015. A message was received from Samsung CC with complaint registration No. [protected]. A rep came on 9.4.15 and reported that the compressor was faulty and need replacement . He replied since the same was purchased on 3.9.2012 and it is within warranty period and the same will be replaced within 2 days. so for no representative came. pl process the case to rectify immediately. email: [protected]@yahoo.co.in

Our subjected LCD TV have developed a problem of double images with horizontal linings on screen. It seems to be an internal circuit defect of improper screening of images. Service center sent technician to attend the complaint. After looking at display he is saying screen is defective & need to be replaced on paid basis. When asked for defect he told it got defective due to usage of Collin spray / water sprinkles.which is not...