[Resolved]  Samsung Electronics Co. Ltd — Asking for money to replace TV panel while TV is in warranty complaint # [protected]

Address:

Kushinagar, Uttar Pradesh

I have raised a complaint # [protected] on 12 Aug, 2014 for my LED TV.Problem was, there was a small spot on the LED panel and that contentiously expended and now it covers the radius of approximately 4cm.When I complained about this to Samsung, I was told that engineer will visit your place and check the issue, even after contentious follow-ups no one visited at all.Finaly I got a call from a Samsung Representative telling me that, I have to carry the TV to Samsung Service centre(approximately 60 km from my home) even though The TV has door step warranty. I had to took the TV to nearest service centre.Just when they looked at the TV, they told me that "someone has thrown something on the TV panel", then I asked to show me any scratches/breakage on the TV they weren't able to do so since there was no damage at all; then he opened the TV and contradicted his statement saying "somehow water went inside and that caused Water-locking" and hence you have to pay Rs 7023/ to get the panel replace.After no avail I called the Customer Care and explained about the issue, I got a reply "Sir we have escalated it to higher authorities".after countless back and forth calls till 3rd, Sep 2014. They contradicted again saying that "black spot on panel is because of LED leakage so your TV is not cover under the warranty".There was no physical damage to TV but still the warranty is void?Why I should pay the amount if that is not my fault at all?If Samsung told for a door-step warranty why they did not provided?Finally I was on a call on 8 Sep, 2014 with CC executive Mr. Abhishek and he told that "service can't be provided without paying the money, we will communicate on email".Is this a service by an international company? one word about it "pathetic"?I resolve to not purchase any Samsung products in future, and advice you same.