Samsung Electronics Co. Ltd — Backup of battery is too low, Set over-heats and hangs sometime

Address:

Ludhiana, Punjab

Dear Samsung Cust Care


I had purchased a Samsung Galaxy Duos S7565, on 11-Aug-13.
Since the purchase I am facing problems with the set,
a) Backup of battery is too low, b) Set over-heats and hangs sometime.
I have visited your service center more than 6 times. Below mentioned job numbers are for your reference [protected], [protected], [protected],[protected], and [protected].
Whenever I have visited your service center they book and keep my set for 2 to 3 days and return with same problems again and again. Also I have come to know that there are a lot of problems in this model.
I am facing this problem in warranty and after the warranty period what will I do.
I am requesting you to please look into this matter on priority.
I am a huge fan of Samsung Mobiles, I have one more phone of Samsung that is running very well, but I am not satisfied because of this set which is giving me a lot of trouble.
I have spent hard earned money to buy the set, please take action on my complaint so that I can hear some good news.
Expecting an early reply, in hope..
Rgds,


Harminder Jit Singh
[protected]