Samsung Electronics Co. Ltd — bad service provided by your service center

I had place order for my gear charger on 11/6/14 at S.P Services center nasik, maharastra. i was promised that the charger will be delivered on 13/6/14 by evening.till date they have not been on their words.today when i had called then they told me that 'upar se nahi mila tho hum kay kare? Ph mat karo aayenga tabh hum call karenge.nahi tho paise lelo'.my question to u is that is this the service u give to the customer who is baying phones of near about lakh rs? I request u to kindly give me a feed back from your side.if failed then i may launch a complain