[Resolved]  Samsung Electronics Co. Ltd — Battery problem from last 4 months

Hello Sir/Madam, I am writing this letter to complain about the problem which i am facing from last 4 months.Actually i bought my samsung mobile model number Samsung Sduos2 in december 2013. but i started getting problem of battery backup from may 2014.then i visited samsung service centre to fis this problem. they updated the problem. Again i faced same problem after 15-20 days. then they replaced its battery.then after 25 days battery went dead. then they refused me to changed the battery because the battery warranty was expired.then i purchaed a new battery from my own pocket. after 7-10 days i started getting same battery backup problem in my phone.then they asked me change phone software.they did it but the problem was still same.i again complaint for that same problem. but this time they refused me to take any action for my phone problem. and asked me to pay 5000/- Rs. to get it fixed. but if my phone is in warranty why should i pay for the problem. even after 4 months they told me that the motherboard got problem sue to some liquid in it. but i am sure if there is liquid in the phone it will definitely will not work not for a single minute. So i am seeking for your help on urgent basis. Thanks & Regards, Shubham Verma, Mobile no. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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