[Resolved]  Samsung Electronics Co. Ltd — Complaint of our TV

Address:

New Delhi, Delhi

S K MADHOK S-530 GREATER KAILASH-1 NEW DELHI-110048 CELL: [protected] Dear Sir. We lodged a complaint to your call centre for our Samsung TV on[protected] Model No. DTV LA32R71BM/XTL having Serial No. 06563ZDL700532A. Your engineer Mr. Tikko visited our site and found fault for change in main PCB board and gave the estimate for Rs 5500/00. We requested him to submit the estimate for the same in writing. After three days of telephoning we recd the estimate[protected] for RS 9300/ for PCB and added SMPS board (estimate enclosed) We fail to understand the penalty being asking him to submit the estimate in writing. The estimate jumped from 5500 to 9300/ without fault o[censored]s. It was wrong unethical and arrogant attitude of Mr. Vijay as he is obliging us to submit the estimate. His behavior is unwarranted and abusive. Further we requested your company to change the parts. Your engineer Mr. Tikko visited us and replaced the parts. Cash payment for the same made to them vides receipt no: 097256 dt[protected] for Rs 9300/ The T V did not work and he assured us will visit tomorrow i.e on[protected]. Next day again calls were made to him; it was informed only wires are to be replaced from one socket to other to make it functional. He visited again on[protected]. Without checking he said the main board is to be replaced which will cost us Rs. 13000/00 and left in haste without listening to the ladies present in the house. We tried to sort out he matters with your service staff but we were threatened “ whatever you want you can do it, we are not afraid of anyone. We have a TV of 32” To spend this amount 9300+13000= 22300 is not worth and beyond imaginations. This cost is even more than the cost of new TV available in the market. We feel we have been cheated by your company 9staff)when he knew the fault why he took the payment from us; he should have refused to repair. Your engineers have befooled the ladies at home and took away the payment with one pretext or the other. He should have straight away told us the fault and the expenses to be in occurred by us. Our feelings are hurt by the unethical behavior of your company staff. We request you to pl. Remove your parts and refund us our payment of RS 9300/ to close the chapter. In case if we don’t hear from you soon, we will assume your self are not interested to resolve the matter. Then we will be free to act as per our choice. Once again we feel in the best interest of the customer matter may. Pl be resolved amicably. Regard S K Madhok