[Resolved]  Samsung Electronics Co. Ltd — Complaint regarding refrigerator

Address:

Bathinda, Punjab

I had bought a refrigerator Model No RT5582ATBSL/TL (Samsung ref No DED[protected]) from Davvy Electronics Bathinda(Punjab) on 15 Feb 2014. While buying the product I had requested for a demo on the functioning. My registered mobile Nos are [protected] and [protected], however, the demo never happened. The device developed problems wherein there is lots of icing on the walls of the freezer and defrosting also does not help. I had registered a complaint with your customer care on 16 Jul 2014, the engineer from the service centre came and tried to adjust the settings on the fridge and assured us that the fridge will work fine. It did not work properly thereafter and the problem persisted and the cooling was erratic. I again registered a complaint on 22 July 2014 with customer care (ID No [protected]) but the engineer did not come. We went to the dealer on 31 July 2014 from whom we had bought the product, he assured us that the engineer will come and rectify the problem. The customer care has again been reminded on 03 August 2014. It seems the local service centre at Bathinda does not seem to care. We suspect that the rubber seal of the upper cabinet of the fridge is faulty or not working properly. Please look into the matter urgently failing which I will have to take a legal course of action. looking for an urgent response...Tejender