Samsung Electronics Co. Ltd — delaying in servicing of mobile set

prashantsinngh

from Palampur, Himachal Pradesh

Address:

Lucknow, Uttar Pradesh

Sir, I have bought Samsung mobile model GT I 8552 ( EMEI [protected]) in November 2013. From last few days it is creating problem of auto coloured display, low volume and slow charging. Then I went to one of your service centre IN LUCKNOW named PRINCE COMMUNICATION and handover them for service on 22th of July. 2014 (WORK ORDER NO. 315) customer copy no. [protected]. From that day I called them several times but they didn't respond and whenever I went there they didn't give any satisfactory answer and didn't mention about any date for its delivery and said every time for wait. Please find any accurate solution as I am facing a lots of problem without my phone. my e-mail ID is [protected]@hotmail.com

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Samsung India customer support has been notified about the posted complaint.

Sep 08, 2014

Updated by prashantsinngh As I have complaint about delay in service by Samsung service centre, I got my mobile after a long time of about one month. But their service is so poor and unsatisfactory that first few days phone work properly but then its display again stop working and even they left its one side open due to which dust and moisture get inside it. So I went to them again for proper solution. At service centre one of their service boy said to solve the problem with in one hour but suddenly a man came from inside and said to deposit the mobile again for few days but I did not deposited. I want to know that what should I have to do?
Even some time phone look likes as they have replaced original parts of phone with duplicate parts.