[Resolved]  Samsung Electronics Co. Ltd — Facing problem with the handset since purchase

Dear sir/madam,
Still awaiting my mobile repair/replace status from Samsung service centre had spoken to customer care on 1st October 2014 Name Mr Divyansh Reference number for the conversation :[protected] at 2000 hrs.This is to the complaint launched for my new mobile repair status dated 29th sept 2014 as per message below.It is a very frustrating experience as not yet received my mobile for almost a month from the time it has been given for repair on 09th sept 2014.Again attaching photo proof for your perusal.
Regards
Udayraj V parmaj
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From Mr U.V.Parmaj Model Possessing: Samsung Galaxy Grand Z White GT -19082 Purchase Bill Date: 15 Dec 2013 Date:29 th Sept 2014 To, Samsung Customer Service Service manager India Sub:Request for replacement of my Mobile in possesion with me. Sir/Madam, Good day, This to bring to your notice that the mobile possesed by me "Samsung Galaxy Grand Z White GT-19082 was purchased by my brother as a gift from him to me.This mobile was purchased on 15th Dec 2013 and was having problem of screen jumping in the first week itsef.Due to my holiday vacation i was out of town and came back in January 2014 1st week and immediately handed over to the service centre in Ghatkopar, Mumbai.Same time i had requested for changing my handset.But they promised it could be done with the touch screen replacement and will not face problem again.The mobile worked fine but again in August 2014 i faced the problem of power key, back key and mobile working slowly.Regarding slow running of mobile was mentioned last time but the service centre informed that it could be due to to overloaded phone memory but it was not so.I however managed to use it with the slow running of mobile.But with this 2 new problems as mentioned above, i am really not happy with this product.I have submitted this mobile on 9th Sept 2014 Bill No [protected].It has been 3 weeks and also no proper reporting from the service centre. I request to please replace the mobile with a new hand set or return the money paid for this mobile.Also not to forget in order to protect the screen i have installed scratch guard worth Rs 600/- twice.The service centre phone is always switched off whenever called them.This has caused me personally go there 3 times but in vain as they are still not able to repair this mobile.Presently i am without any mobile and this is causing me lot of inconvinence.Looking at the performance from this mobile it dosen't seem the handset was in good condition from inside when purchased.This has mentally as well as physically disturbed me.Hence please do the needfull as advised.Thanking you in Anticipation, Regards Mr Udayraj.V.Parmaj email Id:[protected]@yahoo.co.in Phone:[protected] Mob c/o:+91-[protected](wife)