Samsung Electronics Co. Ltd — Faulty LED

Address:

New Delhi, Delhi

I have purchased 40 _quot LED ty on feb 2012 & it was installed by company engineer. Till february 2012 it was working fine but since last month half of the screen goes black, when we push the panel it works fine for few minutes .We have complaint this to your customer care dept they said that the panel is faulty and we will charge it & you have to pay 18000+ taxes . Sir I just want to know that how can a LED of samsung branded company panel goes in this condition to replace it in just 24 months. I am in CCTV, Fire fighting buisness www.afexfire.com & purchase more than 20-25 LED Screens of samsung for my clients in last year & all are working perfectly fine . since this incident we have just stop purchasing of samsung brand . i request you to kindly do the needful & replace, repair our panel at the earliest.