[Resolved]  Samsung Electronics Co. Ltd — Hardware problem in new mobile handset-for replacement

Address:

New Delhi, Delhi

I bought SAMSUNG CORE 2 mobile phone on 23.07.2014(bill attached) within seven days of purchase phone started showing problems such as auto-switch off/restart and its battery drained very fast. The dealer told to give to the service center. I went to service center asking for the replacement(new set) on the same day itself i.e.on 31.07.2014. After submitting Initially they told me that they will repair it in 4-5 days but due to non availability of some hardware parts I did not get my phone in said time. They did not even informed me about this. They did not picked up the calls. When I went to service center they lied to me that the problem has been solved and asked to wait for 10 minutes but after that they said that it was not repaired. Then I asked for the refund they did not paid any heed to my request . The problem was severe and in a new handset such type of repair is not acceptable. After several un-satisfactory answer from customer care and my repeated efforts, On 08.08.2014 the head of the customer care said that the service center is closed for 3 days.Then after 4 days they said that there was only software problem(earlier they said it was a hardware problem), it was updated and told me to take the phone. Their such disappointing services and casual attitude is not at all acceptable and I have asked to refund amount or replace the phone . I bought the phone for Rs.11, 200. I am a student.I am immensely harassed by the Samsung service center people, dealer and customer care people. It has caused me severe loss of the time and energy. I must get the full refund or new set replacement of the phone with the sealed packing and not the repaired one. Anticipating your immediate action for replacement. Regards