Samsung Electronics Co. Ltd — Inefficient service

Address:

Udupi, Karnataka

I am Dilip R Adiga. I had given my Samsung Tab2 for service last saturday. Bill No was [protected]. Last Monday i got a call from Samsung center saying My Mobile was serviced. I willingly went to collect the phone from the service center. I reached the service center they said me that the phone wasn't repaired and said to me it will take few more days. I stay at an hours distance from the service centre. I wasted 2 hours of my working time to come all the way to collect my phone which was not repaired, Which the service center representative said was repaired. Now i lost the job card. Today i got a call from the center saying i could collect the phone. I went to collect it they said to me since i lost the job card they would need a ID proof to confirm my identity. So i gave showed them my ID card. So they said they needed a xerox copy of it. The immidiate xerox centre is at 30 minutes distance from this place. Now do you think it is worth spending soo much time for me? Is this the kind of service Samsung provides? Its not the way you deal with customers. I am not ready to go there to collect my phone. You guys have wasted 2 hours of my time with some mistake that is yours. Now either you guys come to me and return the phone to my house which is within 1km from the service center or you guys Take my phone back and pay the money for my phone. I shall make sure people around me wont buy a phone that has such a pathetic service. Where customer don't matter to them. Decision is yours. You guys take a call and inform me. Now it is an issue of EGO to me.