Samsung Electronics Co. Ltd — No response for installation of newly purchased split air conditioner

Address:

New Delhi, Delhi

Dear Friends, I Have purchased Samsung split air conditioner (1.5 ton model no AR18HC3TYUR) from better deals electronics(P) Ltd, B1 BLk, community center, Janakpuri, Delhi -58 on 03 May 14 and registered a request for installation on the same day. The customer care executive told me that timeline for installation of AC is 24 Hrs. after that my nightmare started with this worst samsung company. I have not received any call from their side regarding my request and I am continuously calling their customer care and no body responding with proper solution they transfer my call to another department where nobody answer the call. They told me that they are trying to contact service department but not able to do so. If this is the condition of there customer care then you can think how a customer can contact their local service center. they are giving me a contact address and contact number of their area service installation centre but that number is out of service and I have also visited their service centre physically but I have found no one expect one lady who told me that the samsung company had not cleared there last year dues and how they can work this year. I totally don’t know when I am going to get my ac installed. But I hope they will installed the ac before this summer gets over. I am also going to file a legal consumer case against them so the people will get aware of their pathetic and poor service which does not consider consumer welfare, they just want to sale their product by any means even though they don’t have proper infrastructure to maintain their current customer base. Pradeep Yadav [protected]