[Resolved]  Samsung Electronics Co. Ltd — NON WORKING OF AC WITHIN 2 YEARS OF PURCHASING.

Address:

Meerut, Uttar Pradesh

Hello, . I HAVE BEEN USING YOUR MANY ESTEEMED PRODUCTS FOR MORE THAN 10 YEARS AND PRESENTLY SOME OF THEM ARE AS UNDER__ 1 AIR CONDITIONER 2 FRIDGE ( TWO ) 3 WASHING MACHINE ( 2 ) 4 MICRO WAIVE 5 LED TV I HAVE PURCHASED AN AIR CONDITIONER IN JUNE 2012 WHICH WORKED ONLY FOR TWO SEASONS . I HAVE COMPLAINT TO LOCAL SERVICE PROVIDER WHO IN TURN SENT THE SERVICE ENGINEER . ONE ENGINEER FOUND THE PROBLEM OF GAS LEAKAGE AND WENT BACK TO ATTEND THE SAME FOR FILLING GAS WITHIN 2 -3 DAYS BUT AFTERWARDS ANOTHER ENGINEER CAME AND HE FOUND OTHER PROBLEM OF COOLING PART ALSO AND TOLD ABOUT EXPENDITURE OF RS 11000 TO 12000. AFTER HEARING THIS IT WAS SURPRISED TO ME HOW SUCH AN ESTEEMED BRAND CAN BECOME NON WORKABLE WITHIN 2 YEARS OF PURCHASING THAT TOO USING VERY CAREFULLY. AS THE SUMMER SEASON IS ON PEAK AND MY SMALL CHILDREN ARE STUDING THEY ARE UNCOMFORTABLE DURING THESE DAYS WITHOUT AC SO KINDLY LOOK INTO THE ISSUE AND GET IT REPLACED OR REPAIR THE AC IMMEDIATELY . HOPING YOU MAY LOOK INTO THE MATTER AND DO THE NEEDFUL. REGARDS, N C SHARMA C 36 INDRALOK NEAR P A C ROORKEE ROAD MEERUT CITY. [protected] reply from the mr amit gautam (senior executive samsung) Dear Mr. Sharma, Good Evening!! This is Amit from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 23.05.2014 and subsequent telephonic conversation with your daughter we had regarding your complaint against Samsung AC. We would like to inform you that we have discussed your concern with the service centre (Mr. Gayendera- [protected]) and he confirmed us that engineer will visit at your place shortly, hence we request you to kindly provide us some time so that we can resolve your concern at the earliest. Thanking and assuring you best of our services always. Warm Regards, Amit Gautam Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. now further query and compalint. MR AMIT GAUTAMJI, I CONTACTED MR GAJENDRA AT THE GIVEN MOBILE NUMBER AND HE REPLIED ME SAYING THAT PARTS AND REFILLING OF GAS WILL BE COSTING ABOUT RS 12000 WHICH IS TO PAID. AS I HAVE ALREADY STATED IN MY EMAIL DT 22TH MAY THAT THIS IS PARTICULAR ITEM /PRODUCT RELATED PROBLEM WHICH IS TO BE RESOLVE FROM YOUR END ONLY. I HOPE THIS MATTER IS TO BE TAKEN SERIOUSLY SEEING THE UTILISATION SEASON .I AM WAITING YOUR FAVOURABLE RESPONSE. REGARDS, NCSHARMA [protected] SAMSUNG IS EXPECTED TO RESPOND .