Samsung Electronics Co. Ltd — Phone Service not provided even after in warranty period & staff behavior rude.

Hemali90

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had given my Samsung Galaxy Grand2 at Raj Telecom on 13th June 2014 for repair of my phone which was purchased on 18th May 2014 for Rs.19, 500. I was facing issue since I boought this phone. They Replaced my phone's Motherboard & battery ( PBA Replaced & Battery Replaced) after 15 20 days... Even after that My issue was not solved & on above this they had made physical damage to mobile.. When I complaint regarding this they ignored. After this I went to M B Care service center which is at Borvali west on 3rd July 2014 for same issues even they Replaced the Battery and gave the phone. But this time also my issue was not solved. Infact this time My camera has stopped working completely.. Again I went on 12th July 2014 & had talked to service center to get me replaced or money back because I dint even used my phone for 1month & had faced lots of issues but they were too rude specially Mr Abdul Baree (Manager) & Mr Ganesh (Branch Head).. I request to please help me out with getting my money back as I am not at all satisfied with the product service. I am encloseing my Jobsheet detail of my samsung galaxy grand2 which I got during service at both centers. Raj Telecom Jobsheet detail:- 1. Bill no/ Jobsheet no:- [protected] 2. Bill no/ Jobsheet no:- [protected] M B Care :- Bill no/ Jobsheet no:- [protected] Customer Name :- Himali Mane

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Comments

nirajb

from Surat, Gujarat

never purchase the samsung mobile . i myself galaxy S4 user Price 41500Rs facing same problem battery issue from the first day i purchased it then after that many problem cam everything is replaced motherboard circuit jack lcd except outerbody then also this fellow never listen to the customer just thy keep on telling that we listen to the voice of customer inspite you just fool them.I just gave thm to replcae faulty jack but they created one major issue temperature sensor stopped working by them only i requested them to replace the phone because this is not my fault but they told no...I also told u just pay me 25000rs keep the phone but no. otherchoice i gave that i will pay Rs5000 give me new S4 but no.
Purchase the micromax phone see their service they are slow but responsive if you mobile goes to service center with major issue for about 3 to 4 times company itself will replace the phone...
But samsung just want to sell their mobile but donnt wanna provide service.
Below i have attached my phone pic after i got from service center . I continuously visited 3 tto 4 times but after that also this is the other problem which i noticed yesterday.