Samsung Electronics Co. Ltd — Poor QoS

Address:

Bangalore, Karnataka

Dear Sir/Madam, I have been a loyal customer of Samsung since many years now. I am however facing a terrible time with my latest acquisition (Samsung Galaxy SIII). Given the brand value of the Galaxy series and the SIII being a flagship product, I was convinced to get this product. Apart from the general lag and sluggish feel of the phone, I discovered a terrible flaw in the model I received. My SIII accumulates dust inside the camera lens which does not let me click any picture. I gave the phone for servicing and they replaced the camera (under warranty), however, it happened again within a span of 1 month. This time again they have replaced the camera but on enquiring about the reason for such rapid occurence of the exact same problem, the Store Manager blamed the 3.5mm jack or the earpiece of the phone and having many friends using an SIII, and a little technical knowledge, I argued about the apparent design flaw. On debating about the issue, the store manager went on to blame me for the problem saying after 10 months I cannot blame the phone. If such is the case then why do you provide us with a warranty of 12 months? This is utter nonsense and the least we expect from a reputed company as yours is basic courtesy. If a store manager of your service center can talk utter nonsense to a girl and then storms out of the room in the middle of a conversation, then I have nothing but utter disgust for Samsung. I do not wish to gain anything from this complaint but would just like to notify you about the daily happenings in your service center. I leave it all to you now. The details of the service center and the store manager are as follows:- Store Manager- Satyashree (Spelling unknown since the staff didn't know the spelling) Branch- Telnet Services No 1, 1st Cross, 80 Feet Road Koramangala 6th Block Bangalore- 560047