[Resolved]  Samsung Electronics Co. Ltd — Reg: Samsung LED TV Model: UA46C6200URM

Address:

Gautam Buddh Nagar, Uttar Pradesh

We had purchased above TV from Sec 18 NOIDA Samsung Show Room considering it international brand and as advised by your salesman of your best after-sales service and excellent product quality.Within one year It's Main board was changed by the Company. which charged us about INR8000, 00 Now we are unable to see picture, it has turned blank again. Your engineers have visited our house and charged money also but three people giving different opinions. One says replace LED screen which will cost some INR38000, 00 and another says main board is defective. Third person says only Display chip worth a few hundred will solve the problem. To my complaint Dtd 25.06.2014 I received a call from Samsung Ho.No.[protected] at 16.30 Hrs, Ms Priyanka was on line, who got me connected to another lady from Samsung Service Centre Phone No.[protected] call received at 17.26 Hrs., who assured me to get my problem resolved by next day but even after 4 days I have yet to recieve any response. Due to unprofessional attitude of Samsung my INR1.20Lacs worth TV has been reduced to Garbage and I feel Cheated.I request highest authorities to resolve my complaint immediately by replacing my above substandard product sold to me by misrepresentation. I reserve my right to take the matter to appropriate forum. R.K.Trehan [protected]@yahoo.com