Samsung Electronics Co. Ltd — Regarding my 1.5 ton AC which I received in 2012

k982341700

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

Hi, I bought two Samsung ACs sometime in 2012. One was 1.5 ton and other was 1.0 ton. The one with 1 ton capacity was ok as expected, the other one which I received, looks like it was used for a long time by someone and then delivered to me as new one. The cooling of 1.5 ton was faded (like cream color when the fresh white gets faded). I bought this to the notice of the dealer recently but received no response as if I never ac for them. Initially I though that's how 1.5 ton looks but recently one of my friend visited my place and informed that this is not the correct look of the new AC. Functionality wise its working fine however, it looks so faded that it seems that I have been using this ac since 10-15 years. Please, can someone help me on this matter? Thanks, Kamlesh

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Samsung India customer support has been notified about the posted complaint.

Sep 08, 2014

Updated by k982341700 I got a call today from Samsung guys saying that there are not even ready to visit my home until I pay them, I don't understand why should I pay them I received a bad product from the vendor.
I bought two ac's one looks fresh white and the other one looks faded, isn't that a vendor's fault, shouldn't the bad product be replaced by Samsung?

I never expected this king of response for a product worth Rs. 27k specially from a brand like samsung.
The service engineer was not even willing to visit my home an dtake a look at the issue.

Thanks,
Kamlesh

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Comments

k982341700

from Bengaluru, Karnataka

I got a call today from Samsung guys saying that there are not even ready to visit my home until I pay them, I don't understand why should I pay them I received a bad product from the vendor.
I bought two ac's one looks fresh white and the other one looks faded, isn't that a vendor's fault, shouldn't the bad product be replaced by Samsung?

I never expected this king of response for a product worth Rs. 27k specially from a brand like samsung.
The service engineer was not even willing to visit my home an dtake a look at the issue.

PFA images of both the airconditioners which I bought on the same day and the installation was done on the same time.

Thanks,
Kamlesh