Samsung Electronics Co. Ltd — Regarding Samsung AC

Address:

Golaghat, Assam

I have purchased one AC 1.0 ton capacity from local Samsung Authorised retail outlets on around May, 2007 and purchased another AC of exactly the same kind for one of my friends. But unfortunately from the very beginning my AC gives lots of problems and even last two years back its compressor has been changed by Samsung authorised person and the same had to be done for the fault of the technician as he charged more gas to the compressor than its requirements(as per another technician who replaced the compressor). Though the compressor was under FOC but they charged for AC gas. And during last 5 years once they charged for Capacitor, once for PCB, twice for gas charging etc. and every time for labour charges. But, the other AC of my friend is running very smoothly in the same building. Even I have checked the electrical system of my house twice and found ok. And last two months back the AC shows a new problem, after switch on the AC it runs for 2-3mins. and the moment the compressor starts the power trips. I have lodged the complain in authorise service centre, Jorhat and the technician came and within 10 min. he told me that the compressor got damaged and will not be repairable. He charged me Rs.250/- and didn't provide money receipt and told me that money receipt can be provided above Rs.500/-only. But very next day I called another AC technician works in our company and within 20min. he rectified the problem and the AC is running for last two months without any fresh complain and he charged me only Rs.200/- for the job. Now, I want the clarification from your side for the following points: 1. as the AC gives problems from the very beginning can I think that it was a defective products and passed without QC test 2.whether the technicians are not trained properly being proved two cases; the other technician shows the efficiency by saving minimum Rs.40, 000/- from wasting. 3. or whether your company put little interest in service compared to sells which is not a good sign for any company in present competitive markets. Lastly, I want know you that I am in an Oil Refinery Township where more than 2000 ACs are there and is a very good market for all electronic goods as well as vehicles. So, all companies came here frequently for free service and free demo etc. and your company shows negligence in customer's satisfaction. Though I could lodge the complain two months back but I have taken this time to see whether the problem reoccurs. So, I request you to consider the matter seriously so that the customer need not to waste money due to the judgement of some inefficient technicians. Being a genuine customer who uses the Samsung products like Microwave, TV, Refrigerator, Mobile Handset like Galaxy Grand Neo, etc.(evidence can be given if needed).now under confusion to go for a LED 3D TV thinking repeatedly for the service provided by the nearest service centre-Jorhat. Even I can't suggest others to purchase from Samsung for the worst service. Hope, you will take the matter seriously for the better future of your company as well as for the satisfaction of customers. Regards, Sanjeev Kr. Saikia Numaligarh Refinery Ltd. Golaghat, Assam Ph. No.[protected] E-mail:[protected]@nrl.co.in