| Address: | Pathanamthitta, Kerala |
We Purchased a Samsung Side by Side refrigerator ( Bill No.: 51008095 ; from QRS Retail Limited, Chengannur, Kerala ) Srl No.: 17874AB2700012D. Dated 21.12.10.
2 Years after purchase, it started giving problems. Recently in February the refrigerator stopped working and after repeated complaining to samsung service centre, for which the service guy responded after a month and replaced some part. since then it has never worked properly. we have registered complaint to Samsung CEO office more than 5 to 6 times and the response is pathetic. the service personnel responds after 2 weeks and comes fix something and goes. and it still doesn't work. its been 6 months now. they are not doing proper maintenance nor able to fix this problem. no response from the service dealers too ( SMG ELECTRONICS, SAMSUNG AUTHORISED SERVICE CENTRE, KULATHOOR BUILDING, MELEVETTIPURAM P.O, PATHAMTHITTA DIST, KERALA,[protected].
We are at great loss since our catering business has gone down. because of this, we do cake baking and selling too. we are not able to take orders and we are stake of our livelihood .
Pls find a way to fix this problem at earliest . and make the company pay demorage.
Sam Valsan
Was this information helpful? | 
Post your Comment