[Resolved]  Samsung Electronics Co. Ltd — samsung service center is black mailing me and carrying out unethical practices

Address:

Jalgaon, Maharashtra

sir I Hemang Mehta had logged a complaint regarding the cooling and water leakage problem of my Samsung refrigerator with Samsung call center from my registered mobile no:- [protected]. On 8.06.2014 i.e. on Sunday when Samsung service person visited me and corrected my problem he told me that the problem is related with door which was not getting closed properly. i paid him 350 rs as service charges when i asked for receipt he told me as it is Sunday shop was closed and he was unable to bring receipt but he promised me to give my receipt on Tuesday as he told he is going to Mumbai and he will be coming back on Tuesday. sir I am facing the same problem again and when i complained about it to call center i came to know that he had closed my complaint by telling I had not paid him anything. in the mean time my Television also faced some technical problem and i registered the complaint with call center and Samsung jalgaon technician called me and told he wont repair my television if i will demand receipt for his service. Sir, i want Samsung to give me receipt of 350 Rs which i had paid for my refrigerator service and Samsung should also solve the same problem which i am facing with my refrigerator even after paying all the required charges and also i demand Samsung to arrange a technician to solve my Television problem for which i am ready to pay necessary service charges. Sir, i had registered my complaint regarding the above issue many times with Samsung customer care but till the date no one had give any satisfactory response to my complaint. I am fade up with such a poor service from Samsung and will switch my reference from brand Samsung to LG or others as they are far better then Samsung. Also if Samsung false to give a response to my complaint i will take this matter to consumer form and other judiciary. Kindly solve my problem as early as possible.