Samsung Electronics Co. Ltd — Samsung technician not attending complaint

Address:

Thiruvananthapuram, Kerala

I purchased a Samsung washing machine (model-WF0702WKN) on 29/09/2012 from M/s.QRS Ltd, TVPM (Invoice no.[protected]. The machine is not working since 24/05/2014. I lodged a complaint on 26/05/2014 and got the regn. no. 1-46960. One technician Mr.Manu called on 29/05/2014 and asked for a convenient time for him to come. I informed that I will be available on 31/05/2014. He asked me to remind him on 30/05/2014 evening. I promptly reminded him. Then he asked me to remind him again on 31/05/2014. I called him on 31/05/2014 morning by 10.00 am. He agreed to come by 3.00 pm. Since he has not come by that time I again contacted him. He told that he was attending another work and agreed to come at 5.30 pm. Though I have waited for the whole day, he has not come. When I tried to contact him again, his phone was switched off. I never expected such an irresponsible behaviour from the Technician of a reputed Company like Samsung. Though almost one week is over, my complaint remains unresolved. I request you to arrange for rectifying the defect without further delay. Gopalakrishnan.D.S.