Samsung Electronics Co. Ltd — Very bad response - Samsung Service center - pune

Address:Pune, Maharashtra

Hi, Myself karthik [protected] - Not received good response from service center - Aundh - Pune, issue with my display 3 month before i took new one (Feb 1st 2014) got again problem with in 3 month went to the same service center to check but the Technician - Santosh told to bring charger at that time he did not even register my case assured me that he will help in next day on May 3rd again i took along with my charger to check, waitied for around 10 days but did not get response, i went again to check they told display need to keep new one. I requested their manager about my concerns name ( Amol - +91 [protected]) he told he need 24 hours to check but tried few days not even pick the calls, it is very disappointing with their behaviour, when i spoken to manager he told it is not my mistake but money matters. Can you please take action Final Conclusion: they did time pass to charge My Questions: When we are getting ticket generated for Queue why the people did not log my complaint (before my validity) ? why i did not get call from them? Why they are hidding answer when i am raising my concerns? they waitied for more than 1 and half an hour to give this type of resposnes?
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