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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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a samsang washing machine WA82E4YCE/TL
from one of your distributors at Srinagar namely M/S Alfa Agencies Srinagar on
July 5, 2014 . After use by two to three
times the said machine developed snag and accordingly a complaint with your
toll free number was made on 17.7.2014 under no. [protected] . The Srinagar
based service centre deputed the service engineer who told us that the penal
board of the said machine needs to be replaced
and they shall place the
requisition with Noida and today the Toll free number was contacted who
informed that they have not received any requisition from Srinagar based centre
and question of dispatch of penal board does not arise. However the officer felt the inconvenience put
forth and promised that he will talk to Srinagar based Service Centre and get
the issue settled. Today the Service C entre Srinagar informed me on telephone
that it will take atleast again five days more to get the machine set right
after replacement of penal board most probably after Eid or one day before it.
It would, however, be feasible if either machine which is still under warranty
is replaced or the money paid by me is given back The company has put us to
hardship by washing the clothes manually.