Samsung Electronics Co. Ltd — Worst ever experience even poor service that local brands

Address:

Mumbai City, Maharashtra

Here I am writing not to complaint because I am registering complaints in samsung and following up since 5 days. So here I just want to narrate the scenario created by Samsung whom people think as one of the worlds leading company in consumer electronics. But to my depression it has been a nightmare created by them. We buy Samsung TV's in bulk for display at our Stores and we provide great bossiness to them. But when it comes their turn to serve us back we have to regret on our decision of buying Samsung. I had made a complaint on 17th June for installation of 40 inch LED at Samsung call center 30308282 with ref no [protected] and had requested for installation latest by next day 18th as we had opening of our store. But Samsung had deaf ears on this and next day when we called up( we had to follow up, no call from Samsung) they informed that by mistake job was assigned to wrong Team and then they assigned the job to another team and promised to get it done on same day. But again our Team was awaiting for them for the day and no one turned up and no one picking up phone at service center that were assigned the job (Mahendra Singh).We had been following up on 18th whole day keeping all our jobs on side for Samsung. Next day on 19th again our follow up continues pleading at Samsung to get the job done with various option. We had written mail to Kapil Chauhan Senior Executive - Customer Experience as well as dropped info on CEOS suggestion. From which CEO was not interested to reply on this and Kapil got back on this and promised to get it done by day end. To our frustration again the promise was not met. This same follow up continued on 20th with fake promises from Samsung of person already out in field and will be reaching by afternoon with information from Kapil and his team. And at the end of the day after wasting 3 days of our time and delaying our store opening just waiting for Samsung it reached limit our of frustration and no results at end of 4rth day. Not only people working at Samsung Customer care but also people heading Samsung in India are not capable for their positions and are there just to bring down Samsung to the lowest position even low than local providers. So today now we have decided to procure help from local vendor and he will be getting it done by end of day and I am dam sure that he will get my work done. So I would suggest Samsung to close their Service Support if they provide this kind of Quality Support. Also I would suggest people not to buy Samsung products as today in market there are many other brands with not only good products at Low price than Samsung but with excellent Service Support. Please be serious on this or else you would have to suffer in future as not only for TV I have heard from my colleagues of similar after sales support for Mobile's too.