[Resolved]  Samsung Electronics Co. Ltd — Worst service center ever at vizag (Bright engineers)

Address:

Visakhapatnam, Andhra Pradesh

Complaint Number: [protected]
Date of Purchase: 3rd Nov 2011
Samsung Acount No: [protected]
Name: Embed Technologies
Bright Engineers Number :[protected]

We raised a complaint on May 22nd regarding our split AC. We have been calling everyday morning to evening. They have visited our place and taken one of the part from the unit. From then on we are facing lots of problem. They are not at all attending our calls. Also they are misguiding Samsung customer care people too by saying that the problem with get resolved next day since 22nd of May. But when we are calling to them they are telling that we didn't inform the customer care that we will do in next day. Daily each person will come into the picture and say that "Oh the complaint is not solved yet? i will look into this matter and will clear" again the same thing happens next day. Some other person will attend the call repeats the same story.

In spite of taking the annual maintenance we are facing the

We are planning to file a complaint today morning after 11 AM on them as we have all the call recorded info from Customer care as well as the service centre people.

Worlds no 1 leading seller got all the worst service centres. This makes the people once think before buying. we will definitely go forward to other companies and will surely publicize my message to all my friends and as well as on the websites. Thanks for the worst support through out.

One great important thing we need to appreciate is Service Center Boss Mr. Bharat Kumar. He never ever lifts the call at all under any circumstances. Also he took nearly over an year to give us the bill receipt for the payment we paid for AMC in spite of calling throughout the year. That is his greatness