[Resolved]  Samsung Electronics Company — Poor quality of Paint used in samsung fridge

Even after continuous follow-up with Samsung I am not getting any reply from them. Below is the mail correspondence. Pls. help me with this. Best Regards, S Choudhari On Thursday, October 9, 2014 12:00 PM, sudip choudhari <[protected]@yahoo.com> wrote: Not getting any feedback from Samsung. Pls. update status of my compliant. Regards, On Wednesday, September 24, 2014 9:52 AM, sudip choudhari <[protected]@yahoo.com> wrote: fours days have passed your technical is coming from abroad ?????? On Saturday, September 20, 2014 2:00 PM, Samsung Customer Support Center <[protected]@contactus.samsung.com> wrote: Your question Hello, I am Sudipta from India and I am contacting you regarding below problem I have faced after purchasing a Samsung product. I have purchased a Refrigerator having model no : RT42FEJQASP/TL and within 6 months of Purchase of Fridge this is the second time I have to contact Samsung. First time I have compliant ( ref no : ” [protected]” ) within 2 months of Purchase of Fridge Water was not coming from Water dispenser at that time Water Pump have to be replaced. Now I was observing from last one months fellow color at bottom of Door initially I ignored then when the yellow patches start to increase suddenly I realized it the paint that is peeling out. Samsung is not using a good parts in fridge they can use a good paint which at-least remains in fridge. Need your urgent attention on this matter. I need the door of the fridge to be replaced immediately OR give back my money. I feel cheated by Samsung. Counselor answer Dear Mr. Choudhari, Greetings of the Day! This is Shubham from Customer Experience. We thank you for contacting our CEO’s office and giving us a chance to assist you. This is in reference to your email dated 20/09/2014 and subsequent telephonic conversation with you and our service centre team regarding your Samsung Refrigerator. We would like to inform you that we have instructed the respective service centre to send an engineer at your place as soon as possible. In addition, an engineer would visit at your place shortly to attend the complaint and will get the needful done to ensure the satisfactory performance of your product. Thanking and assuring you for best services always. Warm Regards, Shubham Kumar Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd.