Samsung Electronics India Pvt. Ltd. — Samsung Clear View Case causing scratches for Galaxy S6 Edge

Address:

Hyderabad, Andhra Pradesh

S/N: RZ8G401GVTJ IMEI:359670/06/607755/0 Hi Samsung India, This Ayon Majumdar and I am a proud owner of Samsung Galaxy S6 64GB or I thought so. The reason why I am writing this email is because I am true follower of Samsung brand but this is the first time that the brand has disappointed me and that to quite well. I purchased the handset on 29/07/2015 from VAAP RETAILS, Madeenaguda, Hyderabad which is an Authorized Samsung Store. The behavior was good at the time of purchase and the service as well. Under an ongoing offer I got a free screen guard and Samsung Clear View Cover for just Rs. 1500. After two days o[censored]se I started observing that there were minute but yet visible scratches on the display of my phone. As mentioned I had screen guard on my phone to protect it. After searching on internet extensively for hours I came to know that the fault is with the Clear View Cover where the case was first raised in UK and in June Samsung started replacing the display of affected handsets and provided replacement of display with a protective cover. So Samsung acknowledged that the scratches were caused by the Clear View Cover only. Regarding this issue I got in touch with VAAP RETAILS and they told that they cannot do anyting from their end as there no issue brought to their concern like that and I was shut off. After that I called in the Samsung Service Center, KPHB, Hyderabad and they said that they are not aware of any situation so they can’t help. Lastly, I called Samsung service center and explained the whole situation and shared the links where it was clearly stated that Samsung acknowledges it but again they too blew me off sayding that don’t have any confirmation regarding this and they won’t be able to help as well. Here are the links to support what I am referring to. Please click on the following link to access them: Samsung’s Clear View case for Galaxy S6 and S6 edge responsible for scratches on the screen? Link: http://www.sammobile.com/2015/05/13/samsungs-clear-view-case-for-galaxy-s6-and-s...⇄ This is what Samsung is doing for Galaxy S6 units scratched by the Clear View cover. Link: http://www.sammobile.com/2015/06/02/this-is-what-samsung-is-doing-for-galaxy-s6-units-scratched-by-the-clear-view-cover/ Galaxy S6 Clear View Scratched Display? Samsung Will Replace Your Screen For Free: Here Are The Details. Link: http://www.techtimes.com/articles/57473/20150603/galaxy-s6-clear-view-scratched-...⇄ Samsung Acknowledges Galaxy S6 Clear View Cover Is Causing Scratches. Link: http://gadgets.ndtv.com/mobiles/news/samsung-acknowledges-galaxy-s6-clear-view-cover-is-causing-scratches-694796 Also here is the link to the video for better understanding what I am referring to. Link: https://www.youtube.com/watch?v=OndJyVHoEgg I have also attached the docs that I have where Samsung issue a letter stating that it will replace the screen. Also, I have attached my invoice and photos of my phone as well for verification of my issue. Bottom-line is when it’s a global issue that is happening all over world for everyone why the Samsung India refuses to acknowledge this issue. What I want is a normal back cover like a clear case and replacement screen guard to me by Samsung which is not too much to ask as compared to the screen replacement being carried out by Samsung. Now I feel like Samsung creates the best phone in the world but has the worst support in India still. Please reply back to me on this ASAP. Thanks, Ayon Majumdar