Samsung — Empty Box Delivered

Samsung — Empty Box Delivered

M manju@123456789 from Noida, Uttar Pradesh May 9, 2022 May 11, 2022 This thread was updated on May 11, 2022

I have ordered Samsung Galaxy Watch4 from official Samsung online store through Samsung mobile app. on 06/05/2022, 6pm. My order was delivered on 8/05/2022 at 11:50 AM. So when I received my order, the seal of the box was already open and watch and charger both items were missing. I want to highlight that outer package was completely closed but the seal was broken of the product box and there was no invoice either. As soon as I received empty box, I called customer helpline number and they said to treat this one priority and also committed to provide resolution in next 24 hrs but sadly I did not received any communication meanwhile I also dropped mail to them explaining all scenario. I called them today i.e. 9/05/2022 at 12pm and I got the same reply they will treat this on priority but we all know that these are just words and nothing else. I would request Indian consumer forum to intervene and provide me some resolution as it was my hard earned money. Name: Manoj Verma My order number is: [protected] Samsung complaint ticket id: 55242674 and 55241949 +5 photos Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. May 11, 2022 Updated by manju@123456789 I have ordered Galaxy Watch 4, and received an empty box. I have tried everything I can, by calling the customer care number of times, dropping mails to everyone I can and even complaining on consumer forum. I had ordered this watch by saving hard earned money for the past six months and when the delivery day came, all I got was an empty box. After 4 days of complaining to Samsung customer care, and raising tickets, I only got one reply to wait 24 hours for a person to contact and provide resolution to my problem, but its already been four days and neither do I have any information on the watch nor any communication from Samsung's side. I have ordered my watch with a hope, that is dead now, I have never even imagined that Samsung can be a company who can deceive its customers. I am writing this complaint in a hope, for the last chance, that I will get justice and either receive the watch or a refund for my hard earned money.
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