Samsung Estore — Samsung Grand 2 Mobile not delivered after 10 days of booking

Address:

Chitradurga, Karnataka

Dear All, I booked Samsung Grand2 mobile on 1st of June-2014 in Samsung Estore website by using my credit card & transaction was done successfully & same amount was deducted from my credit card account. today is 11th of June-2014 but still date I not received the product from Samsung Estore. even I called their customer care but they are asking another 2 days time. Kindly help me to get booked mobile. My Order ID is 1269909